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Canned responses are predetermined responses to common questions. In LiveChat the agents may insert a canned response from a drop-down menu, rather than typing the same answer repeatedly. For example, if a support representative at a retail company support team is asked to explain how to return a product or what are the requirements, rather than typing in all the details, the agent may choose the response code from a drop down menu, get it inserted into the live chat. and send it to the user.
How can users create canned responses ?