User Guide

Comment Capture

Comment Capture

Comment capture is a growth tool feature. It is one of the most powerful tools available for increasing your audience growth on Messenger. With this feature you can respond to comments on your Facebook posts with an automated message from your bot. Once the user replies to the bot, they automatically become a bot subscriber.

How to enable Comment Capture ?

  1. Go to kiboengage.cloudkibo.com
  2. Click on Comment capture under Growth Tools
  3. Click on ‘Create New’
  4. Enter a title
  5. Select a page
  6. There are three options to track comments under Facebook posts.
  7. First option ‘Any Post’ means that the users commenting on any of your posts on the selected Facebook page will receive the auto reply from the bot in the messenger. Turning on the “Any Post” option will enable comment capture to all your Facebook posts.
  8. To enable comment capture for any existing Facebook post, select ‘Existing Post’ option and enter the Post Url
  9. Post url can be obtained form Facebook , by clicking on the timestamp of the post and copying the url from the browser
  10. Under the third option ‘New Post’, a new post can be created that is published on Facebook
  11. Facebook post can be created by adding text and emojis, attaching images/video or Link Urls
  12. Next step is to add the first and second replies that users will see after they comment on your posts
  13. The first reply is a message that will be sent to the commenter through Messenger right after they post a comment
  14. First reply can be a rich message consisting of text/buttons, media or templates. First reply can only have one component. Once you have created the message click on save and back
  15. The second reply is the message that will be sent after customers reply to the First message they received. Second reply can be created using the message builder or a predefined sequence can be assigned to create a tailored experience for the customers
  16. Further in Advance settings, You can set up the feature to reply only if specific keywords are used in a comment
  17. You can also choose not to activate the feature if certain keywords are used in the comment.
  18. You can see your created posts on ‘Comment Capture’ screen
  19. Click on ‘View on Facebook’ to view your post on KiboPush
  20. Click on ‘Edit’ to edit the second reply or change the keywords for a certain post
  21. Click on ‘Delete’ to delete post from KiboPush