User Guide

How to import subscribers from other Chatbot Platforms

Method 1: Send broadcast to get subscribers from other platforms

Already have a bot on another platform and want to transfer its subscribers over to KiboPush? Here’s a workaround for it:

  1. Connect KiboPush to the Facebook page that has your other bot connected to it.
  2. Send a broadcast to all your subscribers via the first bot.
  3. Everyone who interacts with the broadcast will appear in your KiboPush account as a new subscriber.
  4. Now you’re free to reach out to your previous bot’s audience through KiboPush! 🙂

Method 2: Export Subscribers from other platforms

All Facebook Messenger bot companies are required to export Facebook Messenger follower IDs (also known as PSIDs) when requested. If you message or email your current bot platform and ask for your PSIDs, they must send them to you.

There are two ways to do this:

  1. Just email or message your bot platform and request your chatbot’s Facebook Messenger PSIDs. They will send them to you.
  2. Manychat Pro users can export PSIDs by going to the “Audience” tab in their Manychat dashboards. There is a step-by-step guide for how to export Manychat PSIDs.

If any platform doesn’t reply to email for requesting subscriber ids, as a business we can talk to Facebook support and they would resolve the matter.

Method 3: Sponsored Messaging

If KiboPush is your first chatbot platform and you have people who messaged you on your page before installation, then it is not possible to export them from Facebook and import in KiboPush. There is a workaround of using Sponsored Messaging feature. This is an ad which would display to your audience who messaged your page. This type of ad would display in their Messenger inbox as a message from your Facebook page. Once people reply to that sponsored message, KiboPush would start receiving their PSIDs and we can let them opt in to become subscribers.

There are two ways to send sponsored messages: From KiboPush growth tools or from Facebook Ads Manager.