User Guide

Live Chat

Live Chat helps you to communicate directly with your subscribers. It allows you to manage all incoming and outgoing messages from your subscribers. Customer satisfaction grows manifolds when they know that their query or message will be read and replied instantly.

How to use Live Chat?

    1. Login to https://kibochat.cloudkibo.com.
    2. Click on Live Chat from main menu.
    3. On the leftmost block you can see all the active or open chat sessions. Click on chat session you want to view.
    4. You can sort your chat sessions by clicking on the ellipsis. Also, you can filter them based on unread Messages and pending response.
    5. The rightmost block indicates which subscriber you’re currently chatting with.
    6. You can assign the chat session to an Agent or Team. This is only visible if you have a team account with us. Just Select an agent or a team. You can unassign an agent or team at any time.
    7. In the middle is your chat message box with the currently selected subscriber.
    8. You can send and receive various kinds of messages here. You can send messages like text, stickers, and attachments (videos, images or files).
    9. However, if your subscriber has not chatted with you in the last 24 hours then you can only send some predefined templates. Click on Use templates to send the template.
    10. Choose one of the templates and modify it by entering the values in {{1}}, {{2}} or {{3}}. Click on Send to send the message.
    11. Until the subscriber does not message you, you will only be able to send these templates.
    12. Using the search feature, you can search through a term in the selected chat. Click on the ‘Search icon’, the search window will open. 
    13. Write your search term and click on ‘Go!’
    14. When you have resolved a customer query or completed a conversation with the client, click on ‘Resolve’ icon.
    15. The chat session will now appear in Closed Tab. Whereas the Open Tab now shows all the unresolved or pending customer queries.
    16. You can also add or remove a pending flag.

Zoom Integration

With Zoom Integration with Live Chat, you can create and send Zoom meeting invitations right from Live Chat. This allows you to quickly resolve more complex queries.

How to create and send zoom meeting invitations?

  1. Click on the Zoom Icon:
  2. If you haven’t already integrated Zoom with KiboPush, click on ‘Integrate’. If you already have, you can skip to step 6:
  3. Click on ‘Connect’. You can connect up to 3 Zoom accounts:
  4. Authorize the App:
  5. Now go back to Live Chat, select any session, and click on the Zoom Icon again:
  6. Select a Zoom account:
  7. Input the topic of the meeting:
  8. Input the agenda of the meeting:
  9. You can also customize the invitation message that will be sent to the subscriber. “[invite_url]” refers to the actual Zoom invitation url that is generated and it is required inside the invitation message:
  10. Click on ‘Create and Invite’:
  11. A countdown will start, and you will be redirected to the zoom meeting in a new tab and the invitation message will be sent to the subscriber:

How to disconnect Zoom Integration from KiboPush?

  1. Go to Settings in KiboChat:
  2. Click on Zoom Integration:
  3. Click on ‘Disconnect’ for the Zoom account you want to disconnect:
  4. You will be redirected to Zoom from where you can uninstall the KiboPush App:
  5. Select the reason for uninstalling and then click on Uninstall: