User Guide

Shopify User Guide

 

This feature is basically the integration of KiboPush with Shopify. Here you can add your Shopify store to our app and get all the information regarding the placed orders and abandoned Checkouts of your Store. This feature helps you to send alert Messages to your customers if they have added items from your store to their cart but did not proceed to checkout and place the order. So, our system will send message to your customer on messenger on your behalf and remind them that they have not yet placed the order. Moreover, you can send updates to your customers regarding their placed orders.

How to integrate KiboPush with Shopify?

Whitelist Store URL

In order to connect your Shopify store to your Facebook Page, you need to whitelist your Shopify Store Url to your Facebook Page. In order to do so, please follow the steps below:

  1. Go to https://kiboengage.cloudkibo.com/ and click settings from the Sidebar.
  2. Click on Whitelist Domains.
  3. Choose the Facebook Page you want to connect with your Shopify Store.
  4. Enter your Shopify Store URL.
  5. Click on Save

Integrate Shopify Store URL to Facebook Page

  1. Click on Abandoned Carts from the Sidebar.
  2. Enter your Shopify Store Url
  3. Select the page for which you whitelisted your Store Url.
  4. Click on Install
  5. You will be redirected to Shopify. Click on Install Unlisted App to complete the integration.

 

How Abandoned Carts Work?

Now that you are done with the basic setup, let’s see how this feature works.

Let’s say a customer visits your Shopify store and adds some items from your store to their Cart. They would see a Send to Messenger Plugin on their Checkout Page as given below:

When they check this send to Messenger box and click on Subscribe, our Webhook gets called and now we would be able to send messages to your customer on Messenger on behalf of your Facebook Page.

Now, if the customer clicks on Checkout but does not proceed further and place the order, this cart gets stored on our app as an abandoned Cart. You can view this Cart on our app by following the steps below:

  1. Go to https://kiboengage.cloudkibo.com/ and click Abandoned Carts from the Sidebar.
  2. Here you can see that a cart is created in the Abandoned Carts List.

You can also see different stats regarding your store.

Now, our system will send an alert message to your customer on messenger from your page. This message would contain the pictures of the items in the cart and the message that you forgot to checkout from our store as shown below:

You can modify this message as per your requirement. For this, please follow the steps below:

  1. Go to https://kiboengage.cloudkibo.com/ and click Abandoned Carts from the Sidebar.
  2. Click on Settings
  3. Here you can do a couple a settings. You can enable or disabled this alert Message. You can modify the alert Message and schedule when this message should be sent. For example, you can modify the schedule to “After 2 hours”. So, whenever a customer leaves an abandoned cart on your store, this alert message would be sent to him on messenger after two hours.
  4. Click on Save to save your modifications.