User Guide

Whatsapp

WhatsApp – Getting Started

Through WhatsApp platform on KiboPush, you can broadcast messages and chat with your WhatsApp contacts. In order to do this, you will need to  connect Kibopush with a WhatsApp service provider. So far you can connect your kibopush account with either FlockSend or Twilio to access WhatsApp features.

How to connect FlockSend Account to KiboPush?

You can make a FlockSend account using their website: https://flocksend.com/. Once you have the FlockSend account, you need to integrate your FlockSend account with KiboPush.

  1. Login to https://kiboengage.cloudkibo.com.
  2. Go to Settings from the Sidebar.
  3. Click on Configuration.
  4. Click on Connect.
  5. Select FlockSend
  6. Enter your FlockSend Access Token. You can find it here: https://flocksend.com/user/connect/api-log.
  7. Enter your WhatsApp Number with which you want to send messages to your customers.
  8. Click on Submit. With this, your FlockSend Accounts has been successfully integrated with KiboPush.
  9. Now, in order to receive messages that your customers send to your WhatsApp Numbers, you will have to set up the webhook. Go to this link: https://flocksend.com/user/profile
  10. Click on Listen Webhook Settings from the sidebar.
  11. Enter this URL: https://webhook.cloudkibo.com/webhooks/flockSend in Webhook Url field and click on save changes.
  12. Now, whenever a customer sends a message to your WhatsApp Number, he/she will become your subscriber.

How to connect Twilio Account to KiboPush?

  1. Login to https://kiboengage.cloudkibo.com.
  2. Go to Settings from the Sidebar.
  3. Click on Configuration.
  4. Click on Connect.
  5. Select Twilio
  6. Enter Twilio SID and Auth token. You can find it from Twilio Console: https://www.twilio.com/console
  7. Enter the sandbox code. You can find your Sandbox Number and Sandbox code from here: https://www.twilio.com/console/sms/whatsapp/sandbox
  8. Now, in order to receive messages that your customers send to your WhatsApp Numbers, you will have to set up the webhook. Go to this link: https://www.twilio.com/console/sms/whatsapp/sandbox
  9. Enter this URL: https://webhook.cloudkibo.com/webhooks/twilio in fields: ‘When a message comes in’ and ‘Status callbak url. Click on Save
  10. Now, whenever a customer sends a message to your WhatsApp Number, he/she will become your subscriber.

Voila ! You have integrated KiboPush with Whatsapp Service Provider. Now you can start using KiboPush customer engagement and support features on Whatsapp platform